Coronavirus - Using PatientChase to identify and communicate with at risk groups

16th Mar 2020

With the presentation situation, patients with symptoms are being encouraged to stay away from the surgery.

Use this opportunity to pro-actively keep your patients up to date with information about how Covid-19 affects them and the surgery.

Consider therefore shifting the focus at this time from call/recall to using PatientChase's search and communication functions.

Some examples of using PatientChase in relation to Coronavirus:

1) In an instant, create a search of your registered population and target all patients with Coronavirus advice – what measures they should be taking to stop the spread, how they should self-isolate if necessary and what help your practice can offer patients.

2) Easily filter patients by high co-morbidities/specific at risk conditions (e.g Asthma/COPD) and/or elderly patients. Automatically identify within those who are housebound, further at risk etc.

A sample Coronavirus template letter which you can use in PatientChase can be found here. This template is aimed at those who are at risk. Feel free to edit the template however you wish, for example wording it so it’s aimed at all patients. Then save the template in C>Program Data>PatientChaseweb. Export your PatientChase searches to this template.

3) Forewarn long term condition (LTC) patients their annual reviews may be delayed.

4) It’s also simple to produce co-morbidity month of birth searches to see how many are likely to be deferred e.g. April to June patients. This will help in future planning of clinic slots.

Should you wish to instantly export any of the PatientChase searches to Excel, just right click on the name of the search and click ‘Export Search to Excel’.

Consider telephone reviews where appropriate and remember PatientChase can easily code such reviews into patient records as having been conducted over the phone.

You can contact patients through PatientChase via letter, SMS or email.

The most useful and user friendly software that I have encountered in over 30 years of working with management systems.

Cheryl Barton, Data Manager – Bramblys Grange Medical Practice, Hampshire

I am so glad that we as a practice have purchased PatientChase – it has completely revamped our recall system, has been invaluable during flu recall season and more importantly shows us where the ‘holes’ are when we get to near the end of the QoF year. Many thanks!

Jackie Hogg, Clinical Data Manager – The Baffins Surgery, Portsmouth

PatientChase is an excellent product of which I think as soon as you purchase it you will ask yourself ‘how ever did I cope without it?!

Rachel Mardlin, Health Informatics Facilitator – Sheffield University Health

This product will make my QOF staff member’s job so much simpler and is a quarter of a QOF point for me

GP, Newcastle

This is exactly what we’ve been looking for

PM, Cambridge

PatientChase is extremely user friendly and the support provided by PatientChase has been excellent

Practice Administrator, Otley

By using PatientChase, what would normally have taken half a day has just taken 10 minutes!

GP QOF Lead, North Wales

We use PatientChase and find it invaluable, it saves a lot of time and helps us organise our work effectively

Sue Careswell, Leckhampton Surgery

As a practice we have relied upon PatientChase to streamline our patient recall system for several years now. I consider this an essential tool

Karen Walsh, Chilcote Surgery

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Coronavirus - Using PatientChase to identify and communicate with at risk groups

With the presentation situation, patients with symptoms are being encouraged to stay away from the surgery. Use this opportunity to pro-actively keep your patients up to date with information about how Covid-19 affects them and the surgery. Consider therefore shifting the focus at this time from call/recall to using PatientChase's search and communication functions.

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Dr. Raza Toosy

Dr. Raza Toosy

Raza is a current partner of a GP practice in Wallington, Surrey. He has had a passion for IT for all of his life and obtained an MScIT in Kingston University with Distinction in 2008 whilst still working as a GP. With his knowledge of both medicine and information technology his focus and vision is to create a line of business applications for GP surgeries and has been actively involved in the development of PatientChase and now PatientLeaf since 2005 using the .Net Framework. He's always wanted to improve the way clinicians access and view data to make their lives easier.

Dr. Raza Toosy

Richard Chmielowski

With qualifications in business and marketing and having previously held managerial roles in both primary and secondary care, Richard Chmielowski is co-founder of GPSS. Passionate about helping primary care staff manage their patients in the best way possible, Richard is involved in many of the customer facing aspects of delivering IT solutions.